CHILDREN: We consider guests as children up to their 12th birthday.
PETS: No pets allowed (unless discussed with the management).
PAYMENT TERMS: Your reservation is confirmed when the full amount is transferred.
CANCELLATIONS: a) More than 30 days before arrival: No charge (100% refunded). b) Within 30 days before arrival: Full charge (no refunding)
CHECK-IN / CHECK-OUT: a) Check-in-time: 02:00pm until midnight b) Check-out-time: before 11:00am
MINORS: For minors (18-) the parents take the full responsibility (including swimming-pool!).
PARKING: If there is space (and usually there is), you may park inside the compound.
HOTEL EVENTS: There may be events or concerts in the restaurant or around the swimming-pool.
DISPUTE RESOLUTIONS / PROBLEMS: a) Final agreements can only be made with the management. b) In case of no agreement the local Sheha (village-eldest) will be consulted. c) Any further disputes will be solved following Zanzibar laws.
LIABILITY HOTEL: a) The Hotel is not liable for any losses of items that were not locked in the room-safe or left in care of the management. b) There is no guard at the swimming-pool. You and your children swim at your own risk. The hotel takes no responsibility for any incidents.
FORCE MAJEURE: For any losses or damages due to «Force Majeure» the guests have to be insured themselves.
LOST ROOM-KEYS: Lost room-keys will be charged with USD 50.
POWER-CUT: In case of power cut (running on generator) AC and warm water heater should not be used.
SAFE: Please leave your safe unlocked at your departure.
SMOKING: Our apartments are non-smoking apartments. Thanks for respecting. You may of course smoke on your private terrace.
TOURS / EXCURSIONS: All SIMBA offers are in full responsibility of the tour providers. Please check the insurance modalities directly with the tour provider.
LIABILITY GUESTS: Customers are liable for any damages in the apartments that are not due to use of their best knowledge.
ARRIVAL: a) At your arrival the booking person has to leave a copy of his passport. b) At your arrival the booking person has to sign and agree with these policies. c) At your arrival we ask the booking person for a deposit of USD 100 (liability). d) Please leave a phone-number so that we can reach you.
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